We process most orders within 2–3 business days unless your order includes personalization or custom items. Once your order is shipped, you’ll receive a confirmation email with tracking information.

Here’s a breakdown:

• Standard Orders: Processed and shipped within 2–3 business days.
• Custom Orders: Please allow 7–14 business days for processing before shipment.

Shipping Times After Processing

• Domestic (U.S.): Orders typically arrive within 5–10 business days.
• International: Delivery can take 5–20 business days, depending on the destination.

Please note: Some items may ship directly from the manufacturer, which could extend shipping times.

If you have further questions about your order status, feel free to reach out to us at info@pixiequillshop.com.

We ship to a wide range of countries worldwide! Here’s the full list:

• North America: United States, Canada, Mexico
• Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom
• Asia & Middle East: Japan, Philippines, South Korea, Saudi Arabia, Malaysia, Israel, Cyprus, Jordan, Kuwait, UAE, Turkey, Bahrain, Qatar
• Oceania: Australia, New Zealand
• South America & Africa: Chile, South Africa

Shipping Times
Delivery times vary depending on the destination:

• Domestic (U.S.): Typically 5–10 business days.
• International: Ranges from 5–20 business days.

Please note: Some items may ship directly from the manufacturer, which could affect delivery times.

If you don’t see your country listed or have any questions about shipping, feel free to reach out to us at info@pixiequillshop.com.

Yes, we accept returns under our 30-day return policy. Here are the key details:

• Eligibility: Items must be unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is required.
• How to Start a Return: Contact us at info@pixiequillshop.com to request a return. Returns sent without prior authorization will not be accepted.
• Shipping Address: Approved returns should be sent to:
  Pixie Quill
  10 N Calvert Street Ste G #1057
  Baltimore, MD 21202

Once your return is approved, we’ll provide a return shipping label and instructions for sending back your package.

If your order arrives damaged, defective, or incorrect, please email us immediately so we can resolve the issue promptly.

Certain items are non-returnable, including:

• Custom or personalized products.
• Perishable goods.
• Sale items and gift cards.

For more details, please review our complete Refunds, Returns, and Exchanges Policy. If you have any questions, feel free to reach out to us at info@pixiequillshop.com.

You can easily track your order and view your order history by logging into our customer portal: https://pixiequillshop.com/account.

Once logged in, you’ll be able to:

• View your complete order history.
• Check the current status of your order.
• Access tracking information for shipped orders.

If you have any trouble accessing your account or locating your order details, feel free to contact us at info@pixiequillshop.com, and we’ll be happy to assist you!