Refund policy

Refunds, Returns, and Exchanges

30-Day Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging.
  • You’ll need to provide a receipt or proof of purchase.

To start a return, contact us at info@pixiequillshop.com. Items sent back without first requesting a return will not be accepted.

Returns should be sent to the following address:
Pixie Quill
10 N Calvert Street Ste G #1057
Baltimore, MD 21202

If your return is accepted, we will send you a return shipping label and instructions on how to send back your package.

For any return-related questions, feel free to reach out to us at info@pixiequillshop.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at info@pixiequillshop.com if:

  • The item is defective or damaged.
  • You received the wrong item.

We’ll work with you to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Unfortunately, we also cannot accept returns on:

  • Sale items.
  • Gift cards.

If you have questions or concerns about a specific item, please contact us at info@pixiequillshop.com.

European Union 14-Day Cooling Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, your item must be:

  • In the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
  • Accompanied by a receipt or proof of purchase.

Please note: The 14-day cooling-off period does not apply to certain items (e.g., custom products or perishable goods).

Refunds

Once we receive and inspect your return, we’ll notify you about the refund status. If approved, the refund will be processed to your original payment method within 5 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@pixiequillshop.com.

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