Capybara Plush Backpack

Order Processing

• Please allow 2-3 business days to process your order unless your order includes personalization.
• For personalized or custom orders, processing may take 7-14 business days before shipping.
• You will receive an email with tracking details within 72 hours of your order being shipped.

Shipping Times

• Most orders are typically delivered within 5 to 10 business days to the Contiguous United States after shipping.
• For international orders, delivery times vary based on the origination and destination and may range from 5 to 20 business days.

Note: Orders are shipped directly from the manufacturer. Depending on the product, your order may be shipped from either a local warehouse or an international warehouse, which can affect shipping times.

30-Day Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging.
• You’ll need to provide a receipt or proof of purchase.

To start a return, contact us at info@pixiequillshop.com. Items sent back without first requesting a return will not be accepted.international warehouse, which can affect shipping times.

Customization Instructions

For products with a customization option, please follow these steps to ensure your order is personalized perfectly:

1️⃣ Add a Note at Checkout: Include the specific customization details such as:

• Font style
• Thread color
• Name or text to be added

2️⃣ Customization Options: Please note that customization is limited to the options available for the particular item you select.

If you have any questions about customization, feel free to contact us at info@pixiequillshop.com. Thank you for adding a unique touch to your order! 🌟